myDox Privacy Policy

Effective Date: 09/01/2024

This Privacy Policy describes how Care Directives, LLC (“Care Directives,” “we,” “us,” or “our”) collects, uses, and protects your information when you use the myDox application (the “Application”), a consumer-facing platform developed by Care Directives. By accessing or using myDox, you agree to this Privacy Policy.

Overview

myDox is a secure digital platform that allows users to store, manage, and share important personal documents (e.g. legal, financial, medical, identification, and family records). Users may organize documents by category or by family member and may opt to share or revoke access to those documents at any time. myDox also enables users in the United States to share and access (in available markets only) their medical records nationwide through our integration with QHIN.

We value your privacy. We do not sell your data. Ever.

Your Responsibilities

• Be an informed user: Review our policies to understand how your data is collected, used, and protected.
  
• Only upload or share documents and personal information that you have the legal right to share.
  
• Use secure passwords and manage access to your account responsibly.
  

What You Can Expect

• We will protect your data using industry-standard encryption and access controls.
  
• We will clearly explain how we use your data.
  
• We will never use your information for marketing or disclose your personal content without your explicit permission.
  
• You control your data: you may share or revoke access at any time.
  

Security Measures

We use a combination of physical, administrative, and technical safeguards—including encryption (SSL), access controls, and secure cloud storage providers—to protect your data. While we take reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.

Information We Collect

We collect two types of information:

Personal Information

This includes data that can identify or contact you, such as:

• Name, email, address, and phone number
  
• Usernames and login credentials
  
• Uploaded documents and associated metadata
  
• Family member profiles and related content
  
• Contact details of individuals listed within documents
  
• Identity verification data: When opting into QHIN medical record access/sharing (in available markets) or when a third party is granted emergency access to a user's documents, we collect personal data required to complete identity verification. This includes images of government-issued identification, biometric or facial scan data (as required by our third-party verification vendor), and other personal details needed to validate identity.
  

Device and Usage Information

This includes:

• IP address, browser type, and operating system
  
• Device identifiers and geolocation (if enabled)
  
• Application logs and usage activity
  
• Cookies or similar technologies to improve performance and usability
  

How We Use Your Information

We use your data to:

• Provide and improve the functionality of myDox
  
• Authenticate and secure your account
  
• Enable sharing and revocation of documents
  
• Facilitate medical record sharing and access in available markets through QHIN (if you opt in)
  
• Verify identity to protect access to sensitive information
  
• Respond to support requests or legal requirements
  

We may use aggregate or de-identified data for product development or usage analysis, but we will never sell or share personally identifiable information for marketing purposes.

Sharing and Disclosure

We may share your information only under the following circumstances:

• With your consent: When you use sharing features or opt-in to provider access (e.g., through QHIN)
  
• With service providers: Such as hosting, identity verification, and analytics partners who adhere to strict confidentiality agreements
  
• As required by law: Including legal requests, subpoenas, or if necessary to protect the rights and safety of users or Care Directives
  
• Business transfer: In the case of a merger or acquisition, we may transfer user information consistent with this policy
  

Medical Record Access via QHIN

If you choose to opt in, myDox allows you to aggregate and access your medical records from participating providers across the U.S. through Carequality/QHIN. Prior to activation, you must verify your identity through our third-party ID verification vendor. You may also opt to allow providers to query for your records at the point of care. You may revoke this access at any time from your settings.

Emergency Document Access

If you grant a third party emergency access to a myDox user’s documents (e.g., by a legal directive or user-specified authorization), that individual must also complete identity verification via our third-party provider before access is granted. The information collected during this process includes personal identifiers and may include a photo of government-issued ID or biometric information depending on the verification method.

Children’s Privacy

myDox is not intended for direct use by children under the age of 13. However, adult users may upload and manage documents on behalf of their children as part of a family account. We do not knowingly collect data directly from children.

Third-Party Links and Tools

myDox may include links to external websites or embedded tools. This Privacy Policy does not govern third-party services. Please review their policies before using those services.

User Control and Data Retention

You may update or delete your personal information or documents at any time through your account settings. We retain your data as long as your account is active or as needed to fulfill our services or comply with legal obligations.

To request account deletion, email us at: support@mydoxapp.io

Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you via email and/or an in-app alert before the changes take effect. Your continued use of myDox constitutes acceptance of the updated policy.

Contact Us

Care Directives, LLC
 16 Technology Drive, Suite 200
Irvine, CA 92618
Email: info@mydox.io